Terms and Conditions

Everyone plays by the rules

Timeliness: After the client supplies the requested information to complete a resume and other career communication documents contracted, Gayle Howard will provide an estimated timeframe when the first draft will become available for the client’s review, feedback and edits. All work will be completed in a timely manner subject to acts of God, equipment failure, or other circumstances beyond Gayle Howard’s control.


Project Deadlines/Timeframes: Unless other arrangements are made, the client agrees to finalise the resume and other contracted documents and services (or accept work as written) within 30 days from the date of receipt of the first draft.  The client also agrees that he or she is solely responsible for meeting this deadline and that Gayle Howard is neither liable nor responsible for incorporating any changes requested by the client after the expiration of the 30-day window.


Deadlines for Pricing: Gayle Howard advises that estimates and prices are good for 60 days from the time of order placement. Current prices and services apply if an order is “shelved” and resumed after 60 days.


Protected Property Rights: Gayle Howard retains intellectual property ownership of all work produced. Each piece is carefully composed to ensure individuals are marketed effectively against strict and unique criteria based on distinctive personal and professional characteristics. Clients may use documents at their discretion with the exception of plagiarism. Plagiarism is defined by providing career documents to other persons/entities for their use (whole or part) or for the purpose/intent of plagiarism, which is prohibited by law and subject to legal action. This policy protects the integrity and quality of Gayle Howard’s professional writing, each client’s right to have an individually crafted resume, and a potential third party from an unsuccessful marketing strategy not tailored specifically to their skills and experience. Clients may edit their own documents and distribute via any form of electronic transmission. Prior to May 2018, the Client further understands that unless otherwise specified, Gayle Howard reserves the right to use client’s career documents as samples in print and/or online, with all identifying client information (client name, company names, titles, dates and any personally identifiable facts and achievements) amended to protect client anonymity. Clients reserve the right to refuse the use of anonymous samples by striking this phrase in this agreement. Subsequent to May 2018, clients will be approached in writing to secure their permission to fictionalize documents.


Edits: Up to two sets of edits (based on original material provided) are included in the quoted fee. Edits do not include new content. Discretionary edits or more than two sets of edits or additional writing will mean reworking the documents and additional consultation fees may apply. Additionally, a significant departure from the original draft provided will incur additional fees as this constitutes a completely different document and is viewed by Gayle Howard as a different résumé.


Proofreading: Clients receive proofreading instructions with the proof copy of the resume and other documents such as cover letters and e-notes, and are asked to check all data for accuracy and completeness. If corrections are needed, clients are asked to raise them with the resume writer. Top Margin is explicitly not responsible for errors or omissions that are missed during the client proofreading process. Top Margin assumes no liability after the resume has been proofread by the client and the ‘Final Release’ form has been signed.
Updates: resume updates are capped at three years from the time the resume was written by Gayle Howard to the time of enquiry. Gayle Howard will update your resume at the discounted update price based on the following criteria. a) you are a client of Top Margin or Gayle Howard and we wrote your resume in the past three years. b) You complete update worksheets only for the sections that are to be updated. c) Gayle Howard will update the original document we wrote. We will not update a document that you have updated yourself over the years. If either a) b) or c) differ from your situation please contact us for a quotation.


Liability Disclaimer: Gayle Howard is not liable for information obtained from a client that is inaccurate or incorrect. Gayle Howard does not research or investigate any information given by the client and assumes the client has been truthful in all areas. Gayle Howard’s liability is limited to completion of contracted work. The client will indemnify and hold Gayle Howard free and harmless from any obligations, costs, claims, judgements, or legal fees arising from, growing out of, or in any way connected with the services rendered to the client under the terms of this agreement.


Employment Disclaimer: Gayle Howard does not guarantee job placement, nor employment success. Our clients’ successes are directly dependent upon the effort, commitment and diligence they put into a fully integrating the documents Gayle Howard has composed with best practice job search strategies. Outcomes and successes are affected by many external variables including market volatility, local and national economies, market saturation for a particular industry, and a client’s level of experience, adaptability to workforce changes, skill sets, or continued motivation.

Payment and Refund Policy: By commissioning work by Gayle Howard, the client acknowledges that fees are for personalized services and as such are non-refundable. Full payment is required before writing commences and this can be in the form of one full payment or a deposit of 50% and the remaining 50% prior to writing.


Project cancellation by the client prior to writing commencing and within 60 days of the initial order may result in a partial refund of payment that ensures Gayle Howard will be compensated for time spent preparing in advance of and for time spent in conducting preparatory writing work.  The exact refund amount will be determined by Gayle Howard based on a reasonable estimate of the time already spent on the project (including consultation time) and work completed at the time of cancellation.  Gayle Howard retains the right to cancel any project at any time (with an explanation provided in writing to the client) and agrees to issue a project refund to the client as result of said cancellation.


Clients shall hold Gayle Howard harmless for any project that is cancelled prior to completion. No refunds will be issued after 60 days from the initial order date under any circumstances.

As per the ACCC website, consumer rights to service cancellation say click here, “Services You Can’t Cancel” says: “You must pay for services you’ve received under a service contract that worked as expected. You can’t cancel a service contract or get a refund if the problem was outside the control of the provider or if you:

  • changed your mind
  • insisted on having a service provided in a particular way, against the provider’s advice
  • failed to clearly explain your needs to the provider.”
    By purchasing a resume package, you are agreeing to the terms outlined in this agreement.